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Customer Service

Thank you for choosing movingupgaragedoors.com - At Moving Up Garage Door Company, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Contact Information

Moving Up Garage Door Company
4203 W Orleans St
McHenry, IL 60050
Phone: 877 379 4947
Email: contact@movingupgaragedoors.com

Ordering Online

Shipping

Returns


Ordering Online

Is your web site secure?

Shopping with your credit card with Moving Up Garage Door Company is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. To continue our commitment to your security every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure and worry-free shopping experience.

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Can I order over the phone?

Absolutely! We understand sometimes it's easier to talk to a real person when placing an order. Call us anytime Monday thru Friday between 9am and 4pm Central Standard time. Our number is: 877 379 4947

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Payment Options

We accept Visa, Mastercard, American Express, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. This only applies to "In Stock" items. Orders for special order items are charged at the time the order is placed. We do however obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and will go away after 24-48 hours.

Online Order Status (Tracking info and more)

When you place an order with us you will receive a link that will allow you to track your order. Once your order ships you will receive another email with tracking information..

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there. If you still don't have a confirmation order we can be reached at 877 379 4947.

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Tax

You will only be charged tax if you are a resident of Illinois. We are required by law to charge sales tax on orders shipped to Illinois addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

All orders typically ship the same or next business day. All air shipements ship the same day if the order is placed by 3PM CST.  Special order items are typically shipped within the suggested availability window. When choosing a shipping method please consider that UPS packages are insured while USPS packages are not.

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Where we ship

We currently ship worldwide. Shipping services vary by country.

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Delivery time

We are not responsible for shipping delays that are a result of acts of nature, credit card/billing problems, product availability delays or order changes made after the order has been placed.

Domestic Services

Post Office Delivery - Delivery time is 4 - 8 business days.  Your package will ship UPS until the final delivery which the post office will make. Choose this method if your order needs to be delivered by the post office like a PO box. This method does not have insurance. If you want your package insured please choose a standard UPS service. If your order is placed M-F, before 3 P.M. CST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one.

UPS Ground - Delivery time is 1 - 5 business days.  If your order is placed M-F, before 3 P.M. CST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. UPS Ground comes with $100 of insurance. Give us a call at 877 379 4947 for a quote for additional insurance. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 60050

UPS Three Day Select- Delivery time is 3 business days.  If your order is placed M-F, before 3 P.M. CST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. UPS Three Day Select comes with $100 of insurance. Give us a call at 877 379 4947 for a quote for additional insurance. Your order will arrive on your doorstep in three days, starting with shipping day number one.

UPS Two Day Air- Delivey time is 2 business days.  If your order is placed M-F, before 3 P.M. CST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. UPS Two Day Air comes with $100 of insurance. Give us a call at 877 379 4947 for a quote for additional insurance. Your order will arrive on your doorstep in two days, starting with shipping day number one.

UPS Next Day Air- Delivery time is the next business day.  If your order is placed M-F, before 3 P.M. CST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. UPS Next Day Air comes with $100 of insurance. Give us a call at 877 379 4947 for a quote for additional insurance. Your order will arrive the day after the order is placed, if your order is placed before 3P.M. MST.

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim on your behalf with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

International Services

Economy Shipping- If your order is placed M-F, before 3 P.M. CST, your order will leave our facility the same day you order it. The following day is considered day number one. Economy shipping takes 4 - 10 weeks for delivery depending on your country. Economy shipping is USPS First Class International and may not include a tracking number.

Standard Shipping- If your order is placed M-F, before 3 P.M. CST, your order will leave our facility the same day you order it. The following day is considered day number one. Standard shipping takes 1 - 3 weeks for delivery depending on your country. Economy shipping is USPS Priority Mail International and includes a tracking number.

*We are not responsible for your countries customs and tariffs. It is the customers responsibility to know this prior to ordering. Packages that are lost or sent back is at the customers expense.

 

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Method of delivery

Orders are shipped based on what the customer chooses. Larger orders like operators only ship UPS. International orders only ship First Class or Priority Mail.

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Returns & Exchanges

Returns

We want you to be happy with your purchase.  If for any reason you are not satisfied with your purchase we offer a Money Back Guarantee (All shipping costs are non-refundable).  Orders with free shipping will have the actual shipping costs deducted.  To qualify for our Money Back Guarantee your return must meet the following conditions:

Money Back Guarantee Conditions:

  1. Order must be less than 30 days old from the delivery date.
  2. Return must have a copy of the original order.
  3. Custom or special order parts are not returnable.

Return Shipping

It is up to you to decide how to ship the return back to us.  We highly recommend using a shipping method that is insured and trackable.  We are not responsible for returns that are damaged or lost. 

How to Send Back Your Return

Make sure to read our return policy first.  No RMA is required for returns.  To return an order simply send it to the address below with a copy of your order. 

                Moving Up Garage Door Company

                4203 W Orleans St

                McHenry, IL 60050

 

Allow 5 business days for returns to be processed.

 

 

 

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Exchanges

We currently do not accept exchanges.

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